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Last updated: 5/28/2016 2:58:50 PM

CVE Publication rate: 20.23

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Vulnerability Summary for CVE-2014-1694

Original release date: 02/04/2014
Last revised: 03/05/2014


Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.


CVSS Severity (version 2.0):
CVSS v2 Base Score: 6.8 MEDIUM
Impact Subscore: 6.4
Exploitability Subscore: 8.6
CVSS Version 2 Metrics:
Access Vector: Network exploitable - Victim must voluntarily interact with attack mechanism
Access Complexity: Medium
Authentication: Not required to exploit
Impact Type: Allows unauthorized disclosure of information; Allows unauthorized modification; Allows disruption of service

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External Source: CONFIRM
Name: https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
Type: Patch Information; Exploit
External Source: CONFIRM
Name: http://bugs.otrs.org/show_bug.cgi?id=10099
External Source: CONFIRM
Name: https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
Type: Patch Information; Exploit
External Source: CONFIRM
Name: https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
Type: Advisory; Patch Information
External Source: CONFIRM
Name: https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
Type: Patch Information; Exploit
External Source: MLIST
Name: [oss-security] 20140129 CVE Request: otrs: CSRF issue in customer web interface
External Source: CONFIRM
Name: https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
External Source: DEBIAN
Name: DSA-2867
External Source: MLIST
Name: [oss-security] 20140129 Re: CVE Request: otrs: CSRF issue in customer web interface

Technical Details

Vulnerability Type (View All)
  • Cross-Site Request Forgery (CSRF) (CWE-352)