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Last updated: 10/24/2014 11:40:09 AM

CVE Publication rate: 51.3

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Vulnerability Workload Index: 15.21
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National Cyber Awareness System

Vulnerability Summary for CVE-2010-4768

Original release date: 03/18/2011
Last revised: 03/22/2011


Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.


CVSS Severity (version 2.0):
CVSS v2 Base Score: 6.0 (MEDIUM) (AV:N/AC:M/Au:S/C:P/I:P/A:P) (legend)
Impact Subscore: 6.4
Exploitability Subscore: 6.8
CVSS Version 2 Metrics:
Access Vector: Network exploitable; Victim must voluntarily interact with attack mechanism
Access Complexity: Medium
Authentication: Required to exploit
Impact Type: Allows unauthorized disclosure of information; Allows unauthorized modification; Allows disruption of service

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External Source: CONFIRM
Name: http://bugs.otrs.org/show_bug.cgi?id=3499
External Source: CONFIRM
Name: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Vulnerable software and versions

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Collapse Configuration 1Configuration 1
Collapse OROR
* cpe:/a:otrs:otrs:2.1.0:beta2
* cpe:/a:otrs:otrs:2.1.0:beta1
* cpe:/a:otrs:otrs:2.1.9
* cpe:/a:otrs:otrs:2.1.2
* cpe:/a:otrs:otrs:2.1.1
* cpe:/a:otrs:otrs:2.2.6
* cpe:/a:otrs:otrs:2.2.4
* cpe:/a:otrs:otrs:2.2.8
* cpe:/a:otrs:otrs:2.2.7
* cpe:/a:otrs:otrs:2.1.8
* cpe:/a:otrs:otrs:2.1.4
* cpe:/a:otrs:otrs:2.1.3
* cpe:/a:otrs:otrs:2.1.6
* cpe:/a:otrs:otrs:2.1.5
* cpe:/a:otrs:otrs:2.3.1
* cpe:/a:otrs:otrs:2.3.2
* cpe:/a:otrs:otrs:2.3.3
* cpe:/a:otrs:otrs:2.3.0:beta2
* cpe:/a:otrs:otrs:2.3.0:beta3
* cpe:/a:otrs:otrs:2.3.0:beta4
* cpe:/a:otrs:otrs:2.3.0:rc1
* cpe:/a:otrs:otrs:2.2.0:rc1
* cpe:/a:otrs:otrs:1.3.2
* cpe:/a:otrs:otrs:2.2.1
* cpe:/a:otrs:otrs:2.0.0
* cpe:/a:otrs:otrs:2.2.2
* cpe:/a:otrs:otrs:2.0.1
* cpe:/a:otrs:otrs:2.2.3
* cpe:/a:otrs:otrs:2.0.2
* cpe:/a:otrs:otrs:2.2.0:beta1
* cpe:/a:otrs:otrs:2.0.3
* cpe:/a:otrs:otrs:2.2.0:beta2
* cpe:/a:otrs:otrs:2.0.4
* cpe:/a:otrs:otrs:2.2.0:beta3
* cpe:/a:otrs:otrs:2.2.0:beta4
* cpe:/a:otrs:otrs:1.0.0
* cpe:/a:otrs:otrs:2.3.0:beta1
* cpe:/a:otrs:otrs:0.5:beta2
* cpe:/a:otrs:otrs:0.5:beta1
* cpe:/a:otrs:otrs:0.5:beta4
* cpe:/a:otrs:otrs:0.5:beta3
* cpe:/a:otrs:otrs:1.0:rc1
* cpe:/a:otrs:otrs:1.0:rc2
* cpe:/a:otrs:otrs:1.0:rc3
* cpe:/a:otrs:otrs:1.1:rc1
* cpe:/a:otrs:otrs:0.5:beta5
* cpe:/a:otrs:otrs:0.5:beta6
* cpe:/a:otrs:otrs:0.5:beta7
* cpe:/a:otrs:otrs:0.5:beta8
* cpe:/a:otrs:otrs:1.1.1
* cpe:/a:otrs:otrs:2.2.9
* cpe:/a:otrs:otrs:1.3.3
* cpe:/a:otrs:otrs:2.0.5
* cpe:/a:otrs:otrs:2.2.5
* cpe:/a:otrs:otrs:2.1.7
* cpe:/a:otrs:otrs:2.3.4 and previous versions
* cpe:/a:otrs:otrs:2.0.0:beta1
* cpe:/a:otrs:otrs:1.3.1
* cpe:/a:otrs:otrs:2.0.0:beta4
* cpe:/a:otrs:otrs:2.0.0:beta2
* cpe:/a:otrs:otrs:2.0.0:beta6
* cpe:/a:otrs:otrs:2.0.0:beta5
* cpe:/a:otrs:otrs:1.2.4
* cpe:/a:otrs:otrs:1.1.3
* cpe:/a:otrs:otrs:1.0.1
* cpe:/a:otrs:otrs:1.0.2
* cpe:/a:otrs:otrs:1.1.0:rc1
* cpe:/a:otrs:otrs:1.1.0:rc2
* cpe:/a:otrs:otrs:1.1.2
* cpe:/a:otrs:otrs:1.2.0:beta1
* cpe:/a:otrs:otrs:1.2.0:beta2
* cpe:/a:otrs:otrs:1.2.0:beta3
* cpe:/a:otrs:otrs:1.2.1
* cpe:/a:otrs:otrs:1.2.2
* cpe:/a:otrs:otrs:1.2.3
* cpe:/a:otrs:otrs:1.3.0:beta1
* cpe:/a:otrs:otrs:1.3.0:beta2
* cpe:/a:otrs:otrs:1.3.0:beta3
* cpe:/a:otrs:otrs:1.3.0:beta4
* cpe:/a:otrs:otrs:1.1.4
* Denotes Vulnerable Software
Changes related to vulnerability configurations

Technical Details

Vulnerability Type (View All)
  • Permissions, Privileges, and Access Control (CWE-264)