The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.
CVSS Severity (version 2.0):
Impact Subscore: 2.9
Exploitability Subscore: 10.0
CVSS Version 2 Metrics:
Access Vector: Network exploitable
Access Complexity: Low
Authentication: Not required to exploit
Impact Type: Allows unauthorized disclosure of information
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