Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.
CVSS Severity (version 2.0):
Impact Subscore: 2.9
Exploitability Subscore: 3.9
CVSS Version 2 Metrics:
Access Vector: Network exploitable; Victim must voluntarily interact with attack mechanism
Access Complexity: High
Authentication: Required to exploit
Impact Type: Allows unauthorized disclosure of information
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