Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.
CVSS Severity (version 2.0):
Impact Subscore: 2.9
Exploitability Subscore: 3.9
CVSS Version 2 Metrics:
Access Vector: Network exploitable; Victim must voluntarily interact with attack mechanism
Access Complexity: High
Authentication: Required to exploit
Impact Type: Allows unauthorized disclosure of information
References to Advisories, Solutions, and Tools
By selecting these links, you will be leaving NIST webspace. We have provided these links to other web sites because
they may have information that would be of interest to you. No inferences should be drawn on account of other sites
being referenced, or not, from this page. There may be other web sites that are more appropriate for your purpose.
NIST does not necessarily endorse the views expressed, or concur with the facts presented on these sites. Further,
NIST does not endorse any commercial products that may be mentioned on these sites. Please address comments about
this page to email@example.com.